01
Article-grounded answers
Responses use indexed help center articles and can cite the articles that support the answer.
Zendesk Guide Help Center AI
Add source-cited AI answers to Zendesk Guide
ChattyBox can use Zendesk Guide help articles as source content for a chatbot that deflects repeated questions and links users back to the right support articles.
Crawls published docs pagesSource-cited answersEmbeds with one scriptNo docs migration requiredNo credit card requiredYour content stays yours
Ask ChattyBox
Where should I start if I need a reliable answer from this site?
Start by adding your public website URL to ChattyBox. It retrieves indexed content to guide answers and can show source-page links for visitors to inspect. Test answers and fallbacks before launch.
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Illustrative conversation — not a live chat.
Powered by ChattyBox
Launch a source-cited chatbot without rebuilding your site stack
ChattyBox crawls your existing website, documentation, help center, CMS, or knowledge base, then embeds a chatbot that answers from your own published content instead of generic model memory.
Crawl public docs, help articles, guides, API references, and product pages with readable HTML; page JavaScript is not executed.
Answer using retrieved source content instead of generic model memory.
Cite the pages used so users can verify answers and continue reading.
Use content-gap analytics on Pro or Business to decide what documentation to improve next.
Workflow step
Connect your public Zendesk Guide help center or sitemap.
Workflow step
Index relevant categories, sections, and articles while excluding stale content.
Workflow step
Test repeated customer questions and confirm cited article links.
Workflow step
Embed the widget where your help center or site permits custom JavaScript.
Three-step launch
Paste your Zendesk Guide URL, test cited answers, then install the widget.
Help center AI
Use help articles as the answer source, not generic AI memory
Zendesk Guide content is often the best source for repeat support questions. ChattyBox adds a conversational layer while preserving article ownership.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
02
Deflect repetitive tickets
Answer policy, setup, billing, troubleshooting, and how-to questions before they reach agents.
03
Find stale articles
Weak or unanswered questions show which Zendesk Guide articles need updates.
04
Works beside your support stack
Use ChattyBox for docs-first answers without replacing ticketing, routing, or agent workflows.
Explore next
More ways to use ChattyBox
01Platforms HubBrowse platform-specific AI chatbot pages for website builders, docs frameworks, CMS tools, help centers, and knowledge bases.02Source-Cited AI ChatbotLet users inspect retrieved source pages alongside supported AI answers.03Widget SetupInstall the ChattyBox widget on your website, docs, help center, or app shell.04Implementation GuideUse the step-by-step launch checklist for documentation chatbot rollout.
FAQ
Common questions
1
Can ChattyBox crawl Zendesk Guide articles?
Yes. Public Zendesk Guide help centers and sitemaps can be indexed as source material.
2
Does it replace Zendesk?
No. ChattyBox is a documentation-first assistant that can sit beside Zendesk ticketing and help center workflows.
3
Can answers cite help articles?
Yes. Citations can point users back to the exact Zendesk Guide articles used for the answer.
4
Can this reduce tickets?
It can help deflect repeated questions when your help articles contain clear answers and users can self-serve.
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Create free chatbot
Free tier. No card needed.